I am a design leader with over 10 years of experience in the tech space.
I build and run multidisciplinary design teams in B2B and B2C industries with a focus in real time communications. I define big picture strategy while always cognizant of the smallest details. I invest in every team member, facilitate skill building, and cultivate a positive team culture.
I have learned from experience that innovation is at the crossroads of data and creative risk-taking and that the best solutions are never permanent. By combining design driven thinking, cross-departmental alignment, and UX research methodologies, my teams deliver engaging and cohesive end-to-end customer experiences.
SENIOR LEADER IN UX + PRODUCT DESIGN
Pearson Ed Tech
Pearson, one of the oldest names in Education history, is well known for creating vibrant and enriching learning experiences designed for real life impact. With over 160 million users globally, they are proud to deliver products and content for the lifetime learner.
Whether it’s upskilling in the workplace, getting ahead in school, making the grade at university, or learning a new language, Pearson products and services help people realize the life they imagine every day.
Pearson holds the consumer at the heart of our thinking. With an integrated portfolio of products, becoming increasingly digital is imperative to meeting evolving learning needs and supporting more people in the moments that matter throughout their lives.
As Senior Director of Product Design and eCommerce, I united and guided talented diverse teams of UX designers, UI Designers, Content Strategists, UX Writers, and User Researchers who delivered eCommerce sites globally including U.S, Canada, UK, and Australia.
I collaborated with Product and Marketing to align goals and develop a design and content strategy that addressed the specific needs of our users and ensured business objectives were met.
Established and refined processes within the team and across departments to enhance efficiencies and go to market more quickly based around a rotating back to school schedule.
Accelerated customer conversions through development of delightful customer experiences based on UX Research insights tied to specific customer personas and journeys.
Scaled and refined design system and documentation promoting consistency, increasing GTM and enabling partnering teams to sandbox quickly.
Contributed to job architecture and levels in support of talent acquisition.
Further details and metrics available during in-person interview.